Giselle.C

My work explores how people understand complex systems — especially where their expectations break. I'm interested in the gap between how systems are designed and how they are actually experienced.

Currently, I'm an AI/UX Researcher at twin3.ai, where I design how people understand, configure, and stay in control of AI agents acting on their behalf. I’m also pursuing an M.S. in User Experience at Arizona State University, where I continue to develop my research and design practice around human-centered systems.

I've worked on AI-driven identity platforms, enterprise products, and research projects where users interact with unfamiliar or high-friction systems. Across these projects, I focus on making interactions more interpretable, reducing cognitive load, and supporting better decisions.

I approach design as a way to translate ambiguity into structure — not just improving interfaces, but shaping how systems are understood and used.